Help center

There are no setup fees. A small service fee is applied per ticket sold, which can be absorbed by the organizer or passed to the buyer

Yes. Organizers can update event details, ticket types, images, and schedules at any time.

Create your event from the organizer dashboard with an accurate title, schedule, venue or online link, and ticket types.

When everything looks correct, publish the event. Depending on your marketplace settings, it may go live immediately or after a quick review.

Payout timing follows the policy shown in your organizer agreement and dashboard.

Typically funds are released after the event date passes and any refund window you configured has been respected.

Create a free organizer account, add your event details and ticket types, then publish the event.

Buyers find your page and pay online. You manage sales, refunds, and check-in from the events dashboard. There is no cost to list your event. Learn more about selling tickets on TicketFusion.

Yes. TicketFusion is a free online event ticketing platform for organizers anywhere in Canada who want to sell event tickets online, with bilingual support for French- and English-speaking attendees.

Start from the sell tickets page or create a free organizer account.

Yes. Use TicketFusion for in-person or online events, anywhere in Canada: add the stream or venue details, set prices, and start selling tickets with the same organizer tools.

No. Creating an organizer account and listing your event is free.

Organizers can cancel an event from their dashboard. Refunds are processed according to the organizer’s refund policy.

You can reach the TicketFusion team at support@ticketfusion.ca for assistance with events, tickets, or account issues.

After checkout you will receive a confirmation email with a link to your tickets.

You can also open the Tickets area from your account menu whenever you are logged in.

Refund eligibility depends on the organizer’s policy and the timing of your request.

Open the order from your tickets list and follow the refund link, or contact the organizer through the event page if offered.

We support major cards and popular digital wallets through our payment partners.

Available methods can vary slightly by event or region; the checkout page always shows what you can use for that order.

Card numbers are handled by certified payment processors using tokenization.

We never store full card details on our application servers, which reduces risk and helps us stay compliant with industry standards.

No. A QR code on your phone is usually enough for scanning at the door.

If an organizer asks for a printed copy, they will mention it on the event page or in your confirmation email.

If transfers are enabled for your event, you will see a transfer option next to the ticket in your account.

The recipient may need to create a free account to accept the ticket and receive their own QR code.

Update your browser or try another recent version of Chrome, Safari, Firefox, or Edge.

Clearing cache or turning off aggressive content blockers for this site often fixes layout or checkout issues.

Check spam or promotions folders and confirm there are no typos in your address.

Wait a few minutes, then use the resend option on the sign-up or login screen. If it still fails, contact support with your email address.