Refund policy

1. OVERVIEW

1.1 TicketFusion is a multi-vendor event ticketing marketplace based in Montreal, Quebec, Canada. The Platform facilitates ticket sales between Event Organizers and Buyers.

1.2 Each event listed on the Platform may have its own refund terms set by the Organizer. These terms are displayed on the Event Listing page at the time of purchase.

1.3 This document outlines the general refund framework that applies across the Platform. In the event of a conflict between an Organizer's refund policy and this document, the Organizer's stated policy shall prevail, except where this policy provides mandatory protections (such as event cancellation refunds under Section 5).

2. DEFINITIONS

2.1"Platform" means TicketFusion, the online event ticketing marketplace operated at www.ticketfusion.ca, including its website.

2.2"Buyer" means any individual or entity that purchases one or more tickets through the Platform.

2.3"Organizer" means any individual, company, or entity that lists and hosts an event on the Platform and sells tickets to Buyers through the Platform.

2.4"Service Fee" means the non-refundable fee charged by the Platform for facilitating the transaction between the Buyer and the Organizer. The Service Fee is displayed to the Buyer at checkout before the purchase is completed.

2.5"Event Listing" means the event page on the Platform that displays event details, ticket options, pricing, and the applicable refund terms for that event.

3. ORGANIZER-SET REFUND POLICIES

3.1 Organizers may define their own refund policy for each event they list on the Platform. These terms are clearly displayed on the Event Listing before the Buyer completes their purchase.

3.2 Organizer refund options include, but are not limited to:

(a) Full refund up to a specified number of days before the event;

(b) No refund;

3.3 Buyers are responsible for reviewing the Organizer's refund policy on the Event Listing before completing their purchase. By completing a purchase, the Buyer acknowledges and accepts the applicable refund terms.

3.4 If an Organizer has not set a specific refund policy for their event, the Platform's default refund policy as described in Section 4 shall apply.

4. PLATFORM DEFAULT REFUND POLICY

When no Organizer-specific refund policy has been set, the following default terms apply:

4.1 All timeframes are calculated based on the event's published start date and time as displayed on the Event Listing.

4.2 Refund amounts under this section are calculated on the ticket price only. The Service Fee is non-refundable except as provided in Section 7.

5. EVENT CANCELLATION BY ORGANIZER

5.1 If an Organizer cancels an event, all Buyers who purchased tickets for that event are entitled to a full refund of the ticket price, including all applicable Service Fees.

5.2 TicketFusion will process refunds automatically within five (5) to ten (10) business days of the cancellation announcement.

5.3 The Platform will notify all affected Buyers via the email address associated with their TicketFusion account upon cancellation of an event.

6. EVENT POSTPONEMENT OR RESCHEDULING

6.1 If an event is postponed or rescheduled by the Organizer, all previously purchased tickets shall remain valid for the new date.

6.2 Buyers who are unable to attend the rescheduled date may request a full refund of the ticket price (excluding Service Fee) within fourteen (14) days of the rescheduling announcement.

6.3 If no new date is announced within thirty (30) days of the original event date, the event shall be treated as cancelled, and the provisions of Section 5 shall apply in full.

7. SERVICE FEES

7.1 The Platform's Service Fee is non-refundable under normal circumstances, including when a refund is issued under Sections 3, 4, or 6 of this policy.